Demo help

The hall won't open? Try this

The demo streams from the demo host's servers into our page. When it stalls, the browser, the connection or the region is almost always the cause.

By Victoria HolmUpdated 2 min read
First tryClose the demo with ✕, reload the page and press play once.

01Black or empty window

  • Pause ad blockers and privacy extensions for this site.
  • Allow third-party cookies for this site.
  • Update the browser or try a different one.
  • Test in a private window to rule out extensions.

02Endless loading

The game loads its graphics and sounds before the first spin. On mobile data give it a minute or switch to Wi-Fi; VPNs and ad blockers can stop the demo from loading.

03"Not available in your region"

Some countries block casino games, demos included. The message comes from the provider and can't be bypassed here.

04No sound

  • Tap inside the game once — browsers often wait for a tap.
  • Check the game's sound setting and your device volume.
  • On iPhone the silent switch mutes browser games.

05Phones and fullscreen

Use the fullscreen button in the corner of the game. On phones the reels read best in landscape.

06Still stuck?

Tell us your device, browser and what you see via the contact page.

Keep exploring

FAQQuick answers to common questions.Read How to playWays, Wild, Wildstorm, hammers.Read ContactEmail and form for corrections and questions.Read
Thunderstruck IIFree demo · play money · 18+Play demo